Shipping

We ship FREE within the USA and we also ship worldwide. You may contact us at stellaswimwear@gmail.com for international shipping questions.


Processing your order

On the average, it takes about 3 days to put together your products and package them, depending on the product, demand and its availability. Once the order is packaged, we hand it over to our partners for delivery.


Estimated Time of Delivery

After your order is processed, items that are in-stock generally arrive anywhere within 3-25 business days (excluding processing time) depending on the option you choose.

 

Available options

Time Frame

Cost

US Shipping (FREE) 10-25 business days in US FREE
Priority direct mail 7-12 business days $7.79*(35%off)
Standard shipping 6-8 business days $10.00*(26%off)
Express delivery 3-7 business days $14.15*(35%off)


* Additional charges may apply for tracking number, varies by location and selected shipping method


By "business days" we mean Monday-Friday, excluding U.S. holidays.


Payment Methods

We accept the following payment methods:
Visa, MasterCard, American Express, Diners Club, PayPal, Amazon Payments. Contact us with any questions related to payment options at stellaswimwear@gmail.com.


Refunds

Other than items designated as "on sale," we will gladly refund your online purchase within 14 days from the day it is received. However, the item [s] must be in saleable condition with the tags still attached. Kindly note that refunds are excluding shipping charges, any other duties and taxes.


Returns and Exchanges

If you wish to return or exchange an item, ensure you return them in the original packing, labels, etc. All items must be clean, unwashed, unworn and unused. Kindly contact stellaswimwear@gmail.com, please include your order information (see order email confirmation) within 14 days of receiving the package.
We offer a limit of one exchange per order that meets the criteria for another item, colour or size; subject to product availability.
All shipping charges are borne by the customer but, if you received a faulty garment or an incorrect order, we will bear the cost of shipping the new item [s] to you.
NOTE: All discounted or on sale items are final and cannot be returned, exchanged or refunded.


Frequently Asked Questions


Where is your store located? I'd like to visit.

stellaswimwear.com is solely an online store. We stock and curate only the very best collections, and we are always adding products to our inventory, so stop by often. Let us know what you think at stellaswimwear@gmail.com.

How long before my order arrives?


Depending on the delivery option you choose, it usually takes between 3-25 business days. To check the delivery times for your package, please see the "Shipping" page.

 

Is it possible to add more items to my order?

Yes you can but only if you haven't made payment for your order yet. Kindly contact our Customer Service desk for more information at stellaswimwear@gmail.com.


I'd like to cancel my order, how can I do that?

If you haven't paid for the order yet, simply log into your account, or access your shopping cart, click on the “remove” link for the item you wish to remove, or remove all items and exit the cart.
If the order has already been paid for, it is no longer possible to cancel. Feel free to contact us at stellaswimwear@gmail.com. Please read our return policy.


The item I want is out of stock. Will you be restocking?

Some of our products may be restocked but to be on the safe side, you can create an account on our page and add items to your wishlist, we will let know when they become available and back in stock again. Also on some items it is possible to pre-order if it is out of stock, if you are not sure whether you can pre order an item ask us at stellaswimwear@gmail.com, be sure to include a link to the item or the item name, model or description.


How do I know if an item is in stock?

All items displayed are in stock, you may check the available color and size from the drop down boxes on the product page. Only the colors and sizes available will appear.


Can I buy different top and bottom sizes bikini?

Yes it is possible provided the product page displays top and bottom sizes.
You can also purchase tops and bottoms separately.
However, if the bikini displays only one single size then you cannot mix and match different sizes and styles.

 

I'm not very sure of my size, what should I do?

There's a size guide on each product listing, click on a garment to see the different measurements of each garment to determine your correct size.

 

My swimwear doesn't fit, can I return it?

Yes you can! As long as it's unused, unwashed, unworn and returned with the tags attached. Please refer to our return policy for all terms and conditions and further instructions on returning your items.


Is there a deadline for a return?

You have a 14 day period to return your purchase without any reason, provided you meet our return policy guidelines.


Who will be responsible for the returning shipping costs?

It is the customer's responsibility to pay for shipping when returning a product. We take care of the cost of shipping replacements to you.

 

Where do I ship the product to?

The product can be shipped to the address stated on the system generated return form. If you do not have a system generated envelope please contact us at stellaswimwear@gmail.com for instructions on ship your return.

 

How can I pay?

You can choose any of the payment options: Visa, MasterCard, American Express, Diners Club, PayPal, Bank Transfer, Money Order.


How long do I have to wait to get my refund?

Generally, it takes about 3 business days upon receipt of returned items for us to issue refund. Refunds are posted to the same account used for purchasing, and the process varies by card issuer. See your card issuer’s timeline for posting refunds.


I can't remember my password

Kindly follow the 'FORGOTTEN PASSWORD' instructions on the log in page.

 

 

Need further assistance? Please feel free to contact us at